Privacy Policy — Your Data at 133bet

This Privacy Policy ("Policy") describes how 133bet ("we", "us", "our") collects, processes, stores, and protects the personal data of players and visitors who use the 133bet platform ("Platform"). We take your privacy seriously. This Policy is designed to be transparent, readable, and compliant with internationally recognised data protection principles. By using the 133bet platform, you confirm that you have read and understood this Policy.

This Policy applies to all personal data collected through the 133bet website, mobile experience, account registration process, payment transactions, customer support interactions, and any promotional communications you receive from us. It covers players based in Bangladesh and all other regions where 133bet operates.

Your Privacy, Our Commitment

1 Data We Collect

133bet collects personal data in three primary ways: information you provide directly, information generated automatically through your use of the platform, and information received from trusted third-party verification and payment partners.

• Full legal name and date of birth, provided at registration and used for identity verification.
• Contact details including email address and mobile phone number (Bangladeshi numbers supported), used for account communication and two-factor authentication.
• Address information, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code, used for fraud prevention and regulatory compliance.
• Payment method details, including bKash wallet numbers, Nagad account identifiers, Rocket numbers, and bank account references for Dutch-Bangla Bank, BRAC Bank, City Bank, and other supported institutions. Full payment credentials are never stored on 133bet servers — they are processed via PCI-compliant payment gateways.
• Government-issued identification documents (National ID, passport, or driving licence) submitted during Know Your Customer (KYC) verification.
• Any information you voluntarily provide when contacting customer support, submitting feedback, or participating in surveys.

• Device identifiers, operating system, browser type and version, screen resolution, and time zone settings.
• IP address and approximate geographic location, used for fraud detection, responsible gaming enforcement, and regional service delivery.
• Session data including login timestamps, session duration, pages visited, games played, bets placed, and navigation paths within the platform.
• Cookie identifiers and similar tracking technologies — see the Cookies section below for full details.
• Transaction logs covering all deposits, withdrawals, bonus credits, and bet settlements associated with your account.

• Identity verification results from KYC service providers, used to confirm your age, name, and address against official records.
• Payment status updates from mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners confirming transaction success or failure.
• Fraud and risk signals from industry-standard fraud prevention services, used to protect both players and the platform.

2 How We Use Your Data

The following table summarises the primary purposes for which 133bet processes personal data, along with the legal basis for each processing activity.

3 Cookies & Tracking

133bet uses cookies and similar browser-based technologies to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device when you visit the platform. Cookies do not contain executable code and cannot access other files on your device.

• Essential Cookies: Required for the platform to function. These include session authentication tokens, CSRF protection identifiers, and load-balancing cookies. These cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations.
• Analytics Cookies: Collect anonymised data about how players navigate the platform, which games are most frequently accessed, and how performance can be improved. This data is aggregated and cannot be used to identify you individually.
• Security Cookies: Used to detect suspicious activity, prevent fraudulent login attempts, and support our two-factor authentication system.

You can control cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using key platform features. 133bet does not use third-party advertising cookies or retargeting pixels.

4 Data Sharing & Disclosure

133bet does not sell your personal data. We share data only in the limited circumstances described below, each of which is necessary to operate the platform or meet a legal obligation.

• Payment Processors: Your payment identifiers are shared with mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners solely to complete the financial transaction you have initiated.
• Identity Verification Partners: KYC data is shared with accredited verification service providers to confirm your identity as required by our anti-money laundering and age verification obligations.
• Game Content Providers: Some game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive anonymised session data for game performance monitoring. No personally identifying information is shared with game studios.
• Fraud Prevention Services: Risk signals and device fingerprint data may be shared with fraud prevention partners to protect the integrity of the platform and the security of player accounts.
• Legal and Regulatory Authorities: 133bet will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law, court order, or in response to a valid legal process. We will notify affected players where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 133bet's business, your personal data may be transferred as part of that transaction. You will be notified of any such change and your rights under this Policy will continue to apply.

5 Data Retention

133bet retains personal data for as long as your account remains active and for a defined period thereafter, in line with our legal and regulatory obligations. The specific retention periods for key data categories are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

6 Your Data Rights

As a 133bet player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 calendar days.

7 Age Restriction & Children's Privacy

The 133bet platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a player account has been created by or for a person under 21, the account will be immediately closed, all balances will be refunded to the originating payment method where possible, and all associated personal data will be deleted promptly.

Parents or guardians who suspect that a minor has accessed or registered on the 133bet platform are encouraged to contact our support team immediately at [email protected] so that appropriate action can be taken without delay. 21+ only.

8 Data Security

133bet implements a layered security architecture to protect personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 133bet servers.
• Data-at-rest encryption for all sensitive personal and financial records stored in our databases.
• Role-based access controls ensuring that only authorised personnel with a documented operational requirement can access personal data.
• Regular third-party security audits and penetration testing of the platform infrastructure.
• Multi-factor authentication options for player accounts and mandatory two-factor authentication for all internal administrative access.
• Automated intrusion detection and real-time alerting systems monitoring for anomalous access patterns.
• Incident response procedures ensuring that any confirmed data breach affecting player data is assessed within 72 hours and affected players are notified as required by applicable law.

9 Updates to This Policy

133bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes — meaning changes that significantly affect how your data is processed or the rights available to you — we will provide advance notice via an in-platform notification and, where applicable, by email to your registered address.

The effective date at the top of this Policy will always reflect the date of the most recent update. We encourage you to review this Policy periodically. Your continued use of the 133bet platform after the effective date of a revised Policy constitutes your acknowledgement of the changes. If you do not agree to the revised Policy, you should close your account and cease using the platform.

10 Contact & Privacy Enquiries